Not every USC Viterbi Safety and Aviation instructor was immediately on board with the course. Fisher, working the robotic arm while two other astronauts wrestled with the satellites from outside the shuttle, successfully recovered the wayward satellites that were subsequently launched into their correct orbits.Īs part of the five-day course, Fisher brought her expertise to bear by teaching the importance of interpersonal skills in managing the safety and health of crews and vehicles a task she knows well from her NASA role as the Chief of Space Station development. Fisher and the other Discovery astronauts improvised an unprecedented recovery method after initial attempts proved unworkable. Fisher “the first mom in space” flew in 1984 on The Space Shuttle Discovery STS 51A, a mission to recover two satellites in wrong and useless orbits.
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The notion of Holistic Listening evolved over the 18- month course development process by a stellar group of graduate students, instructors and professors, including NASA astronaut Dr. Students at the human performance and resilience class (Photo/Tom Anthony) “This bilateral, symbiotic relationship of respect is the basic building block of our new course.” “That sets up the relationship of, ‘if I respect you, then you will have the reaction of respecting me,’” he said. To Thomas Anthony, director of the USC Viterbi Aviation Safety and Security Program, this “protocol” is extremely effective in establishing respect among parties because it leverages neurophysiological processes. While active listening can be faked, for instance, through nodding and mm-hmm sounds, a holistic listener needs to fixate on the speaker visually. The emphasis on holistic healing separates this course from others related to human factors. Crew resource management procedures were created to equip all members of an aircraft crew with the skills to communicate their concerns effectively threat error management techniques were developed to help them deal with unforeseen situations and real complications.
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The new course is based on two well-established practices in aviation safety: crew resource management and threat error management. Much like other aviation safety and security courses at USC Viterbi, the HPRL students came from a wide range of organizations, including CalFire, the California state organization that maintains firefighting aircrafts, Southwest Airlines, Asiana Airlines in South Korea, the Singapore Army, and GE Aerospace, a world-leading provider of turbine engines. The five-day class took place at USC’s Aircraft Accident Investigation lab in Alhambra. In doing so, they typically neglect how empathy and respect impact relationships and performance across all organizational levels: USC Viterbi’s Human Performance and Resilience class, or HPRL, fills that gap. Other human factors curricula focus mainly on physical issues, such as how fatigue and confirmation biases can impair human judgment. Between January 29 and February 2, the Viterbi School’s Aviation Safety and Security program launched a new multi-day class, Human Performance and Resilience (HPRL), which put emotional intelligence as a driver of a positive organizational culture at the forefront.
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Little more than one year later, DeLeeuw’s dream became a reality. Understanding human factors in aviation is key to preventing and managing mistakes and improving safety when dealing with technical systems. In 2022, John DeLeeuw, an instructor at the USC Viterbi Aviation Safety and Security Program, determined that the program needed new tools to advance the understanding of “human factors,” a term that refers to research on the harmony and friction between people and their work environment, both technical and human.
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Thomas Anthony, director of the USC Viterbi Aviation Safety and Security Program (Photo/Courtesy of Thomas Anthony)